Your guide to setting up your new medical fridge
Welcome to CoolMed! We’re delighted that you’ve chosen us for your medical refrigeration needs. We know how important it is to maintain the correct temperatures for your medical supplies. That’s why we take pride in delivering high-quality, pre-tested pharmacy fridges straight to your door. But before you start stocking it with vaccines or medications, let’s walk you through the simple setup process to ensure your new fridge is operating at peak performance.
1. Inspection upon arrival
Carefully unpack your fridge and check the power cable and outlet are in good condition and look for any cosmetic defects or marks. Despite our warehouse team’s meticulous inspection of every product before dispatch, unforeseen damage could still happen during delivery.
2. Positioning and settling
Find the right place
Place your refrigerator in its allotted location. Keep in mind that for sufficient airflow, leave at least 2-3 inches of space clear around the unit.
Let it rest
Allow the fridge to settle for 2-3 hours to allow the gases to settle and the cooling system to perform as efficiently as possible.
3. Power up
Use the included 3-pin plug to connect your fridge to the mains. The unit should power on and display the current temperature. Look for a blue light on the controller or a blue dot below the temperature display. This indicates that the compressor has kicked in, the fans have started, and the cooling cycle has begun.
4. Additional checks
Checking the seal
Inspect the fridge door seal to ensure it fits snugly against the frame. A reliable seal is essential for maintaining stable cold temperatures.
Checking the light switch
Locate the small black switch at the top of the fridge. This is solely for the interior light. The fridge itself is automatically powered on when plugged in.
5. Reaching optimal temperature
1. It typically takes an hour for the fridge to reach its desired temperature, although this can vary depending on factors like starting temperature and ambient conditions. Freezers might require slightly longer.
2. All pharmacy fridges come factory set at 5°C, no need to change the set temperature of the fridge. When it cools to around this temperature, press and hold the Hi/Lo button for 10 seconds until you hear a beep. This clears the highest and lowest recorded temperatures, ensuring the displayed data is accurate and up-to-date.
3. Don’t be alarmed if the fridge beeps while cooling down. This is a safety feature that alerts you when the temperature falls outside the cold-chain range. When it reaches the specified temperature range of 2-8°C, the alarm will stop.
Congratulations! Your CoolMed pharmacy fridge is now ready to store your medications safely and effectively.
Extending your warranty for extra protection
We stand behind the quality of our products and offer extensive warranty coverage to give you peace of mind. Here’s what you need to know about our warranty options:
Standard warranty coverage
All our products come with a manufacturer’s 12-month warranty. However, we extend our parts and labour warranties for specific product ranges:
- Pharmacy and Laboratory fridge range: 5-year warranty
- Ultra-low freezers: 2-year warranty
- Ward and Neonatal fridge range: 2-year warranty
During this period, if your appliance fails due to a faulty component, we’ll send an engineer to replace it at no cost to you.
Extending you warranty
To provide even more protection for your investment, we offer the following extended warranty options:
- 1-year extended warranty
- 3-year extended warranty (5% discount)
- 5-year extended warranty (10% discount)
These extended warranties cover parts and labour, ensuring your medical fridge remains in optimal condition for years to come.
What’s covered
Our warranty covers most components of your medical fridge. However, some items are only covered for 6 months after the purchase date, including door seals, gaskets, locks, keys, feet, wheels, castors, shelves, shelf supports, power leads, and fitted plugs.
What’s not covered
Please note that light bulbs or tubes, batteries, and fuses are not covered by the manufacturer’s warranty.
After-warranty service
Once your warranty period expires, we still offer support through our call-out service:
- 24-Hour Call-Out: £125.00
- 72-Hour Call-Out: £105.00
Investing in an extended warranty can provide long-term savings and ensure your medical fridge continues to perform reliably. If you have any further questions, please don’t hesitate to contact our friendly customer support team. We’re here to ensure your CoolMed fridge keeps your medications cool and protected.
